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Late, Cancellation, No-Show Policy


 

Late, Cancellation, & No-Show [POLICY]

Description

Temecula Medical Group’s goal is to provide excellent care to each patient in a timely manner. In order to do so, and for us to be successful and respectful of all of our patients, it is important that we do our best to stick to the planned clinical schedule.


We define Late, Same-day Cancellation, & No-Show as:

  • Late Arrival: any patient who arrives at the clinic 10 minutes after the expected arrival time for their scheduled appointment.
  • Cancellation: anytime a patient cancels an appointment, with or without rescheduling for a new time.
  • Same-Day Cancellation: any patient who cancels an appointment less than 24 hours before their scheduled appointment.
  • No-Show: any patient who fails to arrive for a scheduled appointment.

Policy

It is the policy of the practice to monitor and manage appointment no-shows, late arrivals, & cancellations. We give priority to patients who are on time and punctual for their appointments. We do practice compassion and understanding as much as possible, but it may be necessary to reschedule your appointment due to provider no longer being available to see you [because they have moved on to their next patient]. In these circumstances here is our policy:

    • Late Arrivals: we will:
      1. Still try to still fit in the patient (this might require the patient to wait, potentially for a significant time)
      2. Try to see if another provider can see them (this also might require significant wait times).
      3. Patient will be rescheduled for a different day.
        [NOTE: Availability to accomplish either option a. or b. is subject to the demands of the provider’s clinical schedules, and is not guarantied on the same day.]
      4. A rescheduled appointment due to a late arrival will be be considered the same as a same-day cancellation/no-show, and will be subject to a rescheduling fee of $25 (if option a. and b. above is not available). 
      5. Note: If you have not completed your pre-registration arrive 20 min prior to your appointment... otherwise, you may need to be rescheduled. 

    • Cancellations: Patients are requested to call or leave a message at least 24 hours before their appointment time (we consider this the same as one business day). This notification allows the practice to better utilize appointments for other patients in need of prompt medical care.
    • Same-Day Cancellation: Same-Day Cancellation impedes our ability adapt our clinical schedule and fill the appointment time not being used, in order to be able to see patients that do need to be seen.
      1. A rescheduled appointment due to a same-day cancellation will be be considered the same as a no-show, and will be subject to a rescheduling fee of $25.
    • No-Show: No-Show if a patient does not show up or give notification of them missing their appointment the onus is on the patient to call to reschedule their appointment.
      1. The No-Show will be documented in their chart.
      2. If the patients has frequent No-Shows, the practice reserves the right to proceed to discharge the patient from our clinic.
      3. A rescheduled appointment due to a no-show will be be considered the same as a same-day cancellation, and will be subject to a rescheduling fee of $25.

Location

Temecula Medical Group
27555 Ynez Road, Ste 102
Temecula, CA 92591
Phone: 951-302-2526
Fax: 833-937-2808

Office Hours

Get in touch

951-302-2526